Bruhati National Express Case Study

Who are Bruhati?

Bruhati is a consultancy that specialises in implementing effective Enterprise Architecture (EA) and bespoke digital solutions. Using industry standard and Bruhati owned EA frameworks and methodologies, we help organisations seamlessly align their Business operations, IT systems, and data for maximum efficiency.

About working with Bruhati, Chris Coton, Chief Architect at National Express says:

"It's been a really positive engagement for us. We've built a really good relationship with Bruhati for looking at where we can take Alfabet in the future, helping us to visualise what that future could look like and building out that direction has also been beneficial"

About working with Bruhati, Chris Coton,
Chief Architect at National Express says:

"It's been a really positive engagement for us. We've built a really good relationship with Bruhati for looking at where we can take Alfabet in the future, helping us to visualise what that future could look like and building out that direction has also been beneficial"

What was National Express's
pain point?

National Express operates a vast transportation network across the UK and Europe. As their business grew, so did the complexity of their IT landscape. Their architecture practice needed to mature to keep up with the increasing demand for efficiency and oversight.

National Express's vision before working with Bruhati was to mature their architecture practice and implement

National Express operates a vast transportation network across the UK and Europe. As their business grew, so did the complexity of their IT landscape. Their architecture practice needed to mature to keep up with the increasing demand for efficiency and oversight.

National Express's vision before working with Bruhati was to mature their architecture practice and implement the right set of tools to support that. As the complexity of their landscape was increasing, and they wanted to put in the right tools to help them manage and keep track of their landscape, their vision was about building out an architecture repository to help them do that.

They chose to work with Bruhati because of the accelerator approach that Bruhati applies to getting customers set up in their chosen EA tool. National Express is a lean team when it comes to architecture, and they needed help to get started and to really get the best from the tool. They understood that Bruhati had experience working with other clients in this way, and could help them get value faster from the tool.

the right set of tools to support that. As the complexity of their landscape was increasing, and they wanted to put in the right tools to help them manage and keep track of their landscape, their vision was about building out an architecture repository to help them do that.

They chose to work with Bruhati because of the accelerator approach that Bruhati applies to getting customers set up in their

chosen EA tool. National Express is a lean team when it comes to architecture, and they needed help to get started and to really get the best from the tool. They understood that Bruhati had experience working with other clients in this way, and could help them get value faster from the tool.

What did we solve together?

The key things National Express gained from working with Bruhati were product insight, help with the implementation process, and a structured approach to getting data into the tool. The tool itself had a lot of different capabilities, but it was Bruhati's help that helped National Express move forward by shallowing the learning curve. The structured approach to getting data into the tool was a key benefit, National Express benefited from having an SME with whom they could discuss the data they were trying to load into their EA tool, debate the best way to model certain aspects of the systems, and

The key things National Express gained from working with Bruhati were product insight, help with the implementation process, and a structured approach to getting data into the tool. The tool itself had a lot of different capabilities, but it was Bruhati's help that helped National Express move forward by shallowing the learning curve. The structured approach to getting data into the tool was a key benefit, National Express benefited from having an SME with whom they could discuss the data they were trying to load into their EA tool, debate the best way to model certain aspects of the systems, and get some guidance from Bruhati's team. Working with Bruhati, National Express was able to:

Accelerate EA tool adoption, reducing their learning curve significantly.

Implement a structured approach to data loading and modelling, which provided clarity on their systems and supported better decision-making.

Improve organisational agility by having better visibility into demand and change management processes.

get some guidance from Bruhati's team. Working with Bruhati, National Express was able to:

Accelerate EA tool adoption, reducing their learning curve significantly.

Implement a structured approach to data loading and modelling, which provided clarity on their systems and supported better decision-making.

Improve organisational agility by having better visibility into demand and change management processes.

The support from Bruhati not only helped streamline the architecture repository setup but also empowered National Express to manage their IT landscape more efficiently, improving both operational oversight and team performance.

What solution did we provide?

Bruhati provided National Express with a Minimum Viable Product implementation of the Alfabet EA tool.

This accelerated approach helped deliver a quick return on investment with a solution specifically tailored to their needs, the solution serves the purpose of getting the right data to the right

Bruhati provided National Express with a Minimum Viable Product implementation of the Alfabet EA tool.

This accelerated approach helped deliver a quick return on investment with a solution specifically tailored to their needs, the solution serves the purpose of getting the right data to the right people, at the right time. While the tool offered many capabilities, Bruhati’s expertise made it easier for National Express to accelerate its adoption and reduce the learning curve.

Bruhati helped with the implementation process by providing a structured approach.

people, at the right time. While the tool offered many capabilities, Bruhati’s expertise made it easier for National Express to accelerate its adoption and reduce the learning curve.

Bruhati helped with the implementation process by providing a structured approach.

They were able to do some of the “heavy lifting” for National Express, as their Chief Architect says, which helped them move forward faster. Overall, National Express's vision was to mature their architecture practice and implement the right set of tools to support that, and working with Bruhati helped them achieve that goal.

Bruhati provided National Express with a Minimum Viable Product implementation of the Alfabet EA tool.

This accelerated approach helped deliver a quick return on investment with a solution specifically tailored to their needs, the solution serves the purpose of getting the right data to the right people, at the

right time. While the tool offered many capabilities, Bruhati’s expertise made it easier for National Express to accelerate its adoption and reduce the learning curve.

Bruhati helped with the implementation process by providing a structured approach.

They were able to do some of the “heavy lifting” for National Express, as their Chief Architect says, which helped them move forward faster. Overall, National Express's vision was to mature their architecture practice and implement the right set of tools to support that, and working with Bruhati helped them achieve that goal.

What benefits did the
solution provide?

National Express benefited from fully leveraging their EA tool, which allowed them to consolidate system information into one centralised platform, moving away from a spreadsheet-based approach. This shift from a spreadsheet-based system to a dynamic and searchable system enabled them to integrate EA concepts like Business Architecture and business capabilities, providing a clearer view of their systems, technologies, and associated business functions.

According to National Express’s Chief Architect, this shift allowed them to ask key questions like: "These are the systems and technologies we have, but what business capabilities are they supporting?".

This transformation helped National Express gain valuable insights into how their systems support the organisation, leading to more informed technology investments, they could now clearly identify:

1 - Inefficiencies

2 - Where different technologies are providing value across the business

3 - Which systems were supporting underutilised business capabilities

4 - How they could unlock new opportunities

One of the standout time-saving features Bruhati's Smart EA Delivery provided was the automated publication of High-Level Design (HLD) and Impact Assessment

documents, generated using accumulated data and insights. The solution also improved EA tool adoption across teams by introducing "wizards" that guide staff through loading data, along with automated workflows that review input data and progress the demand process when all required information is present.

These immediate benefits, such as better visibility into their systems and improved decision-making, laid the groundwork for lasting change at National Express. The shift to a more strategic, data-driven approach has not only provided short-term efficiency gains but also positioned the company for continued success in an increasingly digital transportation industry.

What benefits did the solution provide?

National Express benefited from fully leveraging their EA tool, which allowed them to consolidate system information into one centralised platform, moving away from a spreadsheet-based approach. This shift from a spreadsheet-based system to a dynamic and searchable system enabled them to integrate EA concepts like Business Architecture and business capabilities, providing a clearer view of their systems, technologies, and associated business functions.

According to National Express’s Chief Architect, this shift allowed them to ask key questions like: "These are the systems and technologies we have, but what business capabilities are they supporting?".

This transformation helped National Express gain valuable insights into how their systems support the organisation, leading to more informed technology investments, they could now clearly identify:

1 - Inefficiencies

2 - Where different technologies are providing value across the business

3 - Which systems were supporting underutilised business capabilities

4 - How they could unlock new opportunities

One of the standout time-saving features Bruhati's Smart EA Delivery provided was the automated publication of High-Level Design (HLD) and

This transformation helped National Express gain valuable insights into how their systems support the organisation, leading to more informed technology investments, they could now clearly identify:

1 - Inefficiencies

2 - Where different technologies are providing value across the business

3 - Which systems were supporting underutilised business capabilities

4 - How they could unlock new opportunities

One of the standout time-saving features Bruhati's Smart EA Delivery provided was the automated publication of High-Level Design (HLD) and Impact Assessment documents, generated using accumulated data and insights. The solution also improved EA tool adoption across teams by introducing "wizards" that guide staff through loading data, along with automated workflows that review input data and progress the demand process when all required information is present.

These immediate benefits, such as better visibility into their systems and improved decision-making, laid the groundwork for lasting change at National Express. The shift to a more strategic, data-driven approach has not only provided short-term efficiency gains but also positioned the company for continued success in an increasingly digital transportation industry.

Impact Assessment documents, generated using accumulated data and insights. The solution also improved EA tool adoption across teams by introducing "wizards" that guide staff through loading data, along with automated workflows that review input data and progress the demand process when all required information is present.

These immediate benefits, such as better visibility into their systems and improved decision-making, laid the groundwork for lasting change at National Express. The shift to a more strategic, data-driven approach has not only provided short-term efficiency gains but also positioned the company for continued success in an increasingly digital transportation industry.

What is the long-term impact
of this engagement?

By adopting Bruhati's Smart EA Delivery, National Express has seen a fundamental shift in how they manage and understand their technology landscape. The ability to connect systems and technologies to business capabilities has given them a more strategic perspective on how technology supports business functions.

This dynamic approach allows for continuous improvement and better decision-making, ensuring the company can optimise technology investments over time. Additionally, the automation of key processes like document creation and data management has not only increased efficiency but also driven wider adoption of the EA tool across the organisation, positioning National Express for long-term success and sustainable growth in their Enterprise Architecture practices.

By adopting Bruhati's Smart EA Delivery, National Express has seen a fundamental shift in how they manage and understand their technology landscape. The ability to connect systems and technologies to business capabilities has given them a more strategic perspective on how technology supports business functions.

This dynamic approach allows for continuous improvement and better decision-making, ensuring the company can optimise technology investments over time. Additionally, the automation of key processes like document

creation and data management has not only increased efficiency but also driven wider adoption of the EA tool across the organisation, positioning National Express for long-term success and sustainable growth in their Enterprise Architecture practices.

This transformation allowed National Express to ask critical business questions and make strategic decisions, such as: "Which technologies are providing the most value?" and "How can we optimise underperforming systems to align with key business capabilities?" By gaining

This transformation allowed National Express to ask critical business questions and make strategic decisions, such as: "Which technologies are providing the most value?" and "How can we optimise underperforming systems to align with key business capabilities?" By gaining greater visibility into their technology landscape, National Express could now prioritise upgrades and cut costs related to underutilised assets.

greater visibility into their technology landscape, National Express could now prioritise upgrades and cut costs related to underutilised assets.

Bruhati’s expertise and Smart EA Delivery solution empowered National Express to modernise their architecture practice, optimise their technology landscape, and improve organisational agility. By embracing this long-term strategic partnership, National Express is well-equipped to continue evolving and driving innovation within the transportation sector.

What is the long-term impact of this engagement?

By adopting Bruhati's Smart EA Delivery, National Express has seen a fundamental shift in how they manage and understand their technology landscape. The ability to connect systems and technologies to business capabilities has given them a more strategic perspective on how technology supports business functions.

This dynamic approach allows for continuous improvement and better decision-making, ensuring the company can optimise technology investments over time. Additionally, the automation of key processes like document creation and data management has not only increased efficiency but also driven wider adoption of the EA tool across the organisation, positioning National Express for long-term success and sustainable growth in their Enterprise Architecture practices.

By adopting Bruhati's Smart EA Delivery, National Express has seen a fundamental shift in how they manage and understand their technology landscape. The ability to connect systems and technologies to business capabilities has given them a more strategic perspective on how technology supports business functions.

This dynamic approach allows for continuous improvement and better decision-making, ensuring the company can optimise technology investments over time. Additionally, the automation of key processes like document

creation and data management has not only increased efficiency but also driven wider adoption of the EA tool across the organisation, positioning National Express for long-term success and sustainable growth in their Enterprise Architecture practices.

This transformation allowed National Express to ask critical business questions and make strategic decisions, such as: "Which technologies are providing the most value?" and "How can we optimise underperforming systems to align with key business capabilities?" By gaining

This transformation allowed National Express to ask critical business questions and make strategic decisions, such as: "Which technologies are providing the most value?" and "How can we optimise underperforming systems to align with key business capabilities?" By gaining greater visibility into their technology landscape, National Express could now prioritise upgrades and cut costs related to underutilised assets.

greater visibility into their technology landscape, National Express could now prioritise upgrades and cut costs related to underutilised assets.

Bruhati’s expertise and Smart EA Delivery solution empowered National Express to modernise their architecture practice, optimise their technology landscape, and improve organisational agility. By embracing this long-term strategic partnership, National Express is well-equipped to continue evolving and driving innovation within the transportation sector.

Want to streamline business and IT alignment for faster, data-driven decision-making?

If you’re ready to discover how to maximise the value of your technology investments, Bruhati’s experts can help you to unlock the full potential of effective Enterprise Architecture.

Contact us at info@bruhati.com for a complimentary Enterprise Architecture maturity assessment.