Bruhati NHS SLaM Case Study

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The Acting Chief Information Officer at NHS South London & Maudsley (SLaM) says:

"Exploring and using the latest technology supports our core strategic aim to deliver outstanding mental health care for people who use our services, their carers and families."

The Acting Chief Information Officer at NHS South London & Maudsley (SLaM) says:

"Exploring and using the latest technology supports our core strategic aim to deliver outstanding mental health care for people who use our services, their carers and families."

For more details, watch the video below,
and see the following case study:

What was NHS SLaM's pain point?

South London and Maudsley NHS Foundation Trust (SLaM) faced significant challenges in its ability to efficiently manage clinical data and resources. The hospital's traditional infrastructure was unable to support the increasing demand for real-time updates and digital healthcare advancements. This created delays in patient care delivery and made it harder to manage hospital resources like medication storage and environmental controls.

Moreover, the Trust experienced inefficiencies in handling the vast amounts of data generated by patients and devices, leading to a lack of streamlined processes. Clinicians required a more reliable method of updating records without being hampered by slow connections or manual procedures. The disconnect between systems also affected the accuracy of patient data and monitoring of critical resources.

Additionally, the hospital sought to improve its IT operations, particularly when addressing system failures and troubleshooting issues. The reliance on on-site technicians for support led to extended downtimes, which could impact patient care. A more resilient, fast-response IT solution was needed to maintain uninterrupted services.

What did we solve together?

Together with Virgin Media O2 Business, SLaM implemented a revolutionary 5G infrastructure, tackling the issues of slow data management and resource inefficiency. This partnership enabled real-time updates of patient records, improved communication between hospital systems, and enhanced monitoring of critical resources like medication stocks and environmental conditions. The new solution addressed the immediate need for faster and more reliable clinical data handling.

Additionally, the 5G network allowed for seamless integration of IoT (Internet of Things) devices, enabling smart resource monitoring. This meant the hospital could automatically track air quality, equipment usage, and medicine storage conditions, reducing human error and improving decision-making. The hospital's reliance on manual input for resource management was significantly reduced.

The collaboration also introduced remote augmented reality (AR) tools to streamline IT operations. By utilising 5G-powered AR, IT support technicians could resolve issues remotely, reducing downtime and ensuring that critical systems remained operational. This innovation minimized the need for on-site support, leading to a more efficient and responsive IT framework.

What solution did we provide?

The solution provided to South London and Maudsley was the UK's first 5G-connected hospital, made possible through Virgin Media O2’s advanced 5G network. This infrastructure allowed for e-Observations, a system that enabled clinicians to update patient records instantly using mobile devices, ensuring faster, more accurate patient care. This system reduced delays in updating records and provided real-time information to healthcare staff.

Moreover, the implementation of IoT-enabled smart devices added layers of efficiency to resource management. These devices allowed the hospital to automatically monitor conditions like air quality and manage the supply of essential resources, such as oxygen and medication, in real time. The automation of these tasks freed up staff to focus on more critical duties, and the system improved the overall accuracy of resource tracking.

In addition, the deployment of AR-based IT support provided a crucial enhancement in maintaining hospital systems. With augmented reality tools, IT issues could be addressed remotely, ensuring that critical systems were fixed quickly, without the need for on-site troubleshooting. This reduced downtime and allowed the hospital to maintain continuous operations, enhancing the overall efficiency of its IT services.

What benefits did the solution provide?

What benefits did the solution provide?

What benefits did the solution provide?

The 5G solution brought about a number of significant benefits for SLaM, starting with improved clinical workflow. The real-time e-Observations system ensured that healthcare staff could update and access patient data instantly, which increased the accuracy and speed of care. This also enabled faster decision-making in critical situations, improving patient outcomes and reducing delays in treatment.

The introduction of smart IoT devices greatly enhanced the hospital's resource management capabilities. By automatically monitoring air quality and essential hospital supplies, such as medication and oxygen levels, the hospital saw a reduction in waste and better utilisation of its resources. The continuous tracking of these elements also improved patient safety and contributed to a more controlled hospital environment.

Lastly, the remote AR-based IT support provided more efficient troubleshooting of technical issues, drastically reducing system downtime. This ensured uninterrupted access to critical systems, such as electronic medical records, thus maintaining operational efficiency. Overall, the 5G solution led to better resource utilisation, improved patient care, and enhanced operational resilience.

What is the long-term impact of this engagement?

What is the
long-term impact of this engagement?

What is the
long-term impact of this engagement?

The long-term impact of the 5G-enabled infrastructure at South London and Maudsley is far-reaching. It represents a blueprint for future NHS digital transformations, with this 5G-connected hospital serving as a model for how advanced technology can be integrated into healthcare. The continuous real-time data flow, remote support capabilities, and smart resource monitoring lay the groundwork for more intelligent, tech-enabled healthcare systems.

As more hospitals adopt similar technologies, they will benefit from the scalability and flexibility that 5G networks provide. This infrastructure allows for ongoing improvements in hospital operations and patient care, with fewer delays, reduced errors, and enhanced resource management. As technology continues to advance, SLaM and other hospitals that follow suit will be able to leverage this infrastructure for more sophisticated healthcare solutions.

In addition, the successful implementation of this system positions SLaM as a leader in healthcare innovation. The hospital's ability to adapt to new technology not only boosts its efficiency and patient care quality but also enhances its long-term sustainability. As a result, SLaM is better equipped to meet the challenges of the future, including the growing demands for data-driven healthcare and more personalised patient experiences.

Want to streamline business and IT alignment for faster, data-driven decision-making?

If you’re ready to discover how to maximise the value of your technology investments, Bruhati’s experts can help you to unlock the full potential of effective Enterprise Architecture.

Contact us at info@bruhati.com for a complimentary Enterprise Architecture maturity assessment.

Source: South London and Maudsley press release